Frequently Asked Questions
Everything you need to know about your Vortex gear and orders.
How do I know which size of athletic gear to order?
Each product page features a detailed 'Vortex Fit Guide.' We recommend measuring your chest, waist, and inseam to compare against our charts. If you are between sizes, we suggest sizing up for a relaxed fit or sizing down for athletic compression.
What is your return policy for performance footwear?
We offer a 30-day trial period on all performance footwear. If they don't improve your game, you can return them for a full refund or exchange, even if they have been worn for a workout, provided they are not damaged.
How long does domestic shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like weights or benches, delivery may take 7-10 business days via our specialized freight partners to ensure your gear arrives safely.
Are Vortex apparel items moisture-wicking and squat-proof?
Yes, all Vortex apparel is engineered with our proprietary 'Aero-Dry' technology. Our leggings and shorts are double-layered in key areas to ensure they are 100% squat-proof and sweat-resistant during high-intensity training.
Do you offer professional discounts for coaches or athletes?
Absolutely. Through our 'Vortex Pro' program, certified coaches, personal trainers, and competitive athletes can apply for a 20% discount on all seasonal gear. Please visit our Pro Page to submit your credentials.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay for orders over $50.